Plan operations before they begin.

Seven steps

How we develop your neighbourhood

Seven steps that build on each other. Each one delivers concrete decision-ready outputs.

1. 1

   Target picture with the Neighbourhood Compass

   We build a shared picture of today and define the target for tomorrow.

   Half-day workshop as the starting point

   Three to four hours with everyone who decides on the neighbourhood, for example the board or management and the relevant departments. We moderate, you decide.

   1. 01 Preparation

      We review your documents and tailor the workshop to your neighbourhood.

   2. 02 Workshop

      Together we sharpen the current position, target picture and priorities.

   3. 03 Results report

      Target picture, fields of action and responsibilities in writing, as the basis for step 2.

   Goals

   • •Build a shared understanding of planning status and overall context
   • •Define a strategic target picture as a guardrail for all further steps
   • •Identify first optimisation potentials in planning, services and operations

   Deliverables

   • •Status-quo and gap analysis
   • •Prioritised fields of action as the basis for all further steps
   • •A shared target picture, agreed with everyone who has a say
   • •Clear responsibilities: who does what by when

   
2. 2

   Structural concept

   We create the robust structural base for the further neighbourhood design.

   Goals

   • •Create a robust decision base for further neighbourhood design
   • •Structure functions, areas and usage logic across the neighbourhood
   • •Clarify interfaces with planning, operations and marketing

   Deliverables

   • •Binding outline concept as a guide for detailed design
   • •Recommended roadmap for the next 12 months

   
3. 3

   Digital concept

   We combine digital systems into one usable overall concept for the neighbourhood.

   Goals

   • •Build a viable overall digital concept for services and operations
   • •Plan user needs and usability into every system from the start
   • •Select hardware, software and interfaces technology-agnostically

   Deliverables

   • •Digital concept for user-operable systems in the neighbourhood
   • •Decision matrices for parcel boxes, door locking, intercoms and metering

   
4. 4

   Service concept

   We design services that work socially and carry economically.

   Goals

   • •Combine social quality, everyday usefulness and economics in one service concept
   • •Create a structured basis for later operations
   • •Size people, processes and costs realistically per service

   Deliverables

   • •Recommendation of a market-ready service portfolio
   • •Assessment of offers by benefit, effort and cost

   
5. 5

   Operations concept

   We shape the operating model that carries services and tech in daily use.

   Goals

   • •Develop an operating model that reliably supports services and digital functions
   • •Clarify roles: operator, caretaker, providers and neighbourhood management
   • •Define workflows and responsibilities for daily operations

   Deliverables

   • •Org chart with roles and responsibilities
   • •Process map for the key workflows in the neighbourhood

   
6. 6

   Operating calculation

   We calculate operations end-to-end and build a viable economic frame.

   Goals

   • •Develop a robust economic framework for later operations
   • •Map revenues, costs and recoverability transparently per service
   • •Provide scenarios and sensitivities for decision-making

   Deliverables

   • •Business plan and economic model for the neighbourhood
   • •Calculation model with scenarios and sensitivities

   
7. 7

   Handover to operations

   We guide the transition from project into live neighbourhood operations.

   Goals

   • •Ensure a smooth handover from project into live operations
   • •Define the concrete services required at provider level
   • •Set up responsibilities, contracts and training in time

   Deliverables

   • •Support in producing signature-ready service contracts
   • •Training of the relevant roles in neighbourhood operations

   

Frequently asked questions